Returns & Exchanges
Due to the perishable nature of our premium seafood, we offer a 100% freshness guarantee and will provide a refund or replacement for any product that does not meet our quality standards upon arrival. Please contact us within 24 hours of delivery to initiate a claim for damaged or unsatisfactory items.
Document the Issue
Take clear photos of the packaging and the specific product you are concerned about immediately upon delivery.
Contact Support
Email our customer service team at [email protected] with your order number and the attached photos within 24 hours.
Quality Review
Our seafood specialists will review your claim and the transit conditions to ensure a fair resolution within one business day.
Refund or Replacement
Once approved, we will either ship a fresh replacement via overnight delivery or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing